Shipping Policy

Last updated: August 6, 2026

Thank you for shopping with Vilsa Life. We are committed to processing and delivering your order as quickly and carefully as possible.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and U.S. federal holidays.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

You will receive a shipping confirmation email with tracking information once your order has shipped.

U.S. Domestic Shipping

We currently ship to addresses within the United States.

Available shipping methods, estimated delivery times, and shipping charges will be displayed at checkout.

Estimated delivery after shipment:

• Standard shipping: approximately 3–7 business days
• Expedited shipping: delivery time shown at checkout, when available

Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, or other circumstances outside our control.

Free Shipping

Free shipping promotions, when available, apply only to qualifying U.S. orders and will be shown at checkout.

Free shipping thresholds are calculated after discounts and before applicable taxes.

International Shipping

International shipping availability, rates, and estimated delivery times will be displayed at checkout.

International customers are responsible for any applicable:

• Customs duties
• Import taxes
• Brokerage fees
• Local handling charges

These fees are not included in the product price or shipping charge paid to Vilsa Life.

International delivery may take approximately 7–21 business days after shipment, depending on the destination, customs processing, and carrier conditions.

Vilsa Life cannot guarantee international customs clearance times.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately at support@vilsalife.com if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing.

Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.

Lost, Delayed, or Stolen Packages

Once a shipment has been accepted by the carrier, delivery timing is generally controlled by the carrier.

If your tracking information shows no movement for an extended period, contact us at support@vilsalife.com, and we will assist you with the carrier investigation.

Vilsa Life is not responsible for packages marked as delivered by the carrier that are subsequently lost or stolen. Customers should first check with household members, neighbors, the delivery location, and the carrier.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@vilsalife.com.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the shipping package and label

Do not discard damaged products or packaging until we have reviewed your claim.

Shipping Delays

If we cannot ship within the time originally stated, we will contact you regarding the delay and provide available options, which may include accepting the revised shipping date or receiving a refund for the unshipped merchandise.