Refund & Return Policy

Last updated: August 6, 2026

Due to the consumable nature of our dietary supplements, powders, capsules, and other wellness products, all sales are final.

For health, safety, and quality-control reasons, Vilsa Life does not accept returns or exchanges, including unopened products, unless the product was damaged, defective, or incorrect when received.

Damaged, Defective, or Incorrect Orders

Please contact us within 7 days of delivery if:

• Your order arrived damaged
• You received the wrong product
• A product is defective
• Items are missing from your order

Email support@vilsalife.com and include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the shipping box and shipping label

After reviewing the claim, Vilsa Life may provide a replacement, store credit, or refund, as appropriate.

Please do not discard the product or shipping packaging until your claim has been reviewed.

Lost or Undelivered Orders

If your order has not arrived, contact us at support@vilsalife.com.

If tracking shows the package as delivered, please first check with household members, neighbors, the delivery location, and the shipping carrier.

Order Cancellations

Orders may be canceled only before they enter processing or shipment.

Once an order has been processed or shipped, it cannot be canceled or returned.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days for your bank or card issuer to post the refund after it has been processed.

Original shipping fees are non-refundable unless the order was damaged, defective, incorrect, or could not be fulfilled.

Third-Party Purchases

Products purchased through Amazon, TikTok Shop, or another third-party retailer are subject to that retailer’s return and refund policy.

Contact Us

Vilsa Life LLC
Email: support@vilsalife.com
Website: www.vilsalife.com