VILSA LIFE™ RETURN & REFUND POLICY
Effective Date: September 16, 2026
Thank you for choosing Vilsa Life™. Because our products include dietary supplements, botanical powders, botanical extracts, and other consumable products, we maintain strict return and refund procedures to protect product quality, safety, and integrity.
1. RETURN ELIGIBILITY
Eligible retail products may be returned only if they are:
• Unopened and unused
• In the original, sealed packaging
• In resalable condition
• Returned within 7 days of delivery
Once a product has been opened, used, or its seal has been broken, it is not eligible for return or exchange.
For health, safety, and quality reasons, opened or used consumable products cannot be returned to inventory for resale.
2. RETURN AUTHORIZATION
Customers must contact Vilsa Life™ before sending any product back.
Unauthorized returns may not be accepted or processed.
To request a return, please provide:
• Order number
• Product name
• Reason for the return
• Photos of the product and packaging, if requested
Vilsa Life™ will provide return instructions if the return request is approved.
3. RETURN SHIPPING COSTS
Customers are responsible for all return shipping costs unless the return is due to an error by Vilsa Life™ or the product arrived damaged, defective, or materially different from what was ordered.
Original shipping charges are generally non-refundable.
Return shipping costs are non-refundable.
We recommend using a trackable shipping service. Vilsa Life™ is not responsible for products lost or damaged during return shipment.
4. RETURN INSPECTION
All returned products must be received and inspected by Vilsa Life™ before any refund or exchange is approved.
A refund will be issued only after the returned product has been inspected and confirmed to meet all return requirements.
If the returned product:
• Has been opened or used
• Has a broken seal
• Is damaged
• Is missing packaging or components
• Shows signs of tampering
• Otherwise does not meet our return requirements
the return may be rejected and no refund will be issued.
5. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If you receive a product that is damaged, defective, or different from what you ordered, please contact Vilsa Life™ within 7 days of delivery.
Please provide your order number and photographs of the product and shipping package.
After review, Vilsa Life™ may provide an appropriate replacement or refund.
6. WHOLESALE & BULK ORDERS
Wholesale and bulk orders are subject to separate terms.
Because these orders may involve commercial quantities, special pricing, bulk ingredients, manufacturing requirements, or products intended for resale or formulation:
Wholesale and bulk orders are generally non-returnable and non-refundable once shipped.
Exceptions may apply to products that arrive damaged, defective, or materially different from the confirmed order.
Any exception must be approved by Vilsa Life™ in writing.
7. CUSTOM, PRIVATE-LABEL, AND SPECIAL ORDERS
Custom, private-label, specially formulated, or specially produced products are non-returnable and non-refundable once production has begun, except where required by applicable law or in cases involving an approved manufacturing or fulfillment error.
8. REFUNDS
Once an approved return has been received and passes inspection, the refund will be issued to the original payment method.
Refund processing begins after inspection is completed.
Your bank or payment provider may require additional time to post the refund to your account.
9. EXCHANGES
Opened or used products are not eligible for exchange.
For eligible unopened products, exchanges may be considered subject to product availability and approval by Vilsa Life™.
10. PRODUCT SAFETY
Customers should not return opened or used dietary supplements, powders, extracts, or other consumable products.
Products that have been opened or whose packaging or seal has been compromised should not be resold or returned to inventory.
11. CHANGES TO THIS POLICY
Vilsa Life™ reserves the right to update this Return & Refund Policy from time to time. The policy in effect at the time of purchase will generally apply to that order, subject to applicable law.
12. CONTACT US
Vilsa Life™
Email: support@vilsalife.com
Website: vilsalife.com